Bulgarian Seatpin’s AI-powered chat assistant, PinAI, revolutionizes ticket buying and selling with natural conversation, weeks before OpenAI’s “Apps in ChatGPT” launch.
Thus, Seatpin’s PinAI establishes a natural dialogue with users, analyzing their needs in real time and instantly surfacing the best ticket options from thousands of events.
The experience is further enhanced with interactive buttons and visual components, turning what was once a transactional process into an intuitive, personalized journey.
Beyond buying: A full chat-based ticket management system
Seatpin is also rolling out features that allow users to sell their own tickets through the same chat interface. Soon, sellers will be able to manage listings, adjust prices, and transfer tickets, all without leaving the conversation.
This vision aligns closely with OpenAI’s recently announced “apps” architecture, which allows third-party applications to run inside ChatGPT. But, Seatpin built and launched PinAI before OpenAI’s system was even available to the public, making it one of the first real-world applications of AI-driven conversational commerce.
Seatpin’s move it’s about redefining how we interact with ticket marketplaces. By replacing traditional search structures with natural language processing and real-time recommendations, PinAI makes the process faster, more accessible, and far less frustrating.
