Just three months after its initial promotion, TeamViewer’s AI offering has already automatically summarized over 270,000 IT support sessions, a 4x increase from the previous quarter.
The rapid adoption underscores a growing demand for AI-driven efficiency in IT support, with customers reporting up to 25% faster issue resolution and 5-10 minutes saved per ticket.
The surge in usage is driven by 10,000 customers who opted into TeamViewer’s AI features, with active users growing by 60% from September to October and 400% from July to October.
TeamViewer is leveraging its vast proprietary data, 1 billion annual remote connections and telemetry from millions of devices, to build what it calls the “go-to company for IT support and endpoint management in the era of agentic AI.”
The company’s AI tools don’t just summarize sessions; they automatically remediate IT issues in real time, reducing downtime and freeing up IT teams to focus on strategic initiatives. This capability is particularly critical as businesses grapple with skill shortages, hybrid workforces, and the need for faster digital transformation.
The data behind the boom
- 270,000+ IT sessions summarized in three months.
- 4x growth in session summaries from August to October 2025.
- 5-10 minutes saved per ticket, translating to significant time and cost savings.
- 25% faster issue resolution, a game-changer for IT teams under pressure.
With 645,000 paying customers and a platform that connects to over 1 billion devices annually, TeamViewer is uniquely positioned to scale AI-driven IT support across industries, from SMBs to global enterprises.
